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I completed the persona.ly survey, but I didn't receive any passes. I followed all the guidelines (I hope), but nothing happened.
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This is not something Howrse or Howrse players can help you with.
I've done a lot of these long ago and most times it worked out fine, but it can differ per country.
You need to contact the company that hosts this.
Sometimes you also get a notification at the beginning, that any questions can be directed to [mail], try that.