Any way possible to get an old account back?

Hey y’all! I went inactive for a couple months, then returned to my account completely gone. I had it since 2019 so this bummed me out a bit, and it says it no longer exists. Is there any way to get it back? Or do you just have to start from scratch? Thank you guys!
Pumpk1n
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Nope, once an account is gone it is gone. All data is removed.
You will have to start over - if you want to play, thta is of course.
Altaïr Ibn-La'Ahad
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I hate to be that guy, but are you sure you entered the username correctly?
tuberculosis
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that*

Sorry, didn't catch that error there
Altaïr Ibn-La'Ahad
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hey! accounts wouldn’t be deleted after only a few months, half a year would do it though. You should have received an email if this was the case, and how much time you had left to log in. Maybe you can check if you’ve received that? You should have received an email 20 days, ánd 5 days beforehand.

Otherwise the only thing I can think of is that your old account might have been on a different server than the international one?

I believe there’s no way to get old accounts back after they’ve been deleted, but to be sure you can contact the support team
maaik.x
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maaik.x wrote:

hey! accounts wouldn’t be deleted after only a few months, half a year would do it though. You should have received an email if this was the case, and how much time you had left to log in. Maybe you can check if you’ve received that? You should have received an email 20 days, ánd 5 days beforehand.

Otherwise the only thing I can think of is that your old account might have been on a different server than the international one?

I believe there’s no way to get old accounts back after they’ve been deleted, but to be sure you can contact the support team
Actually, accounts are at risk of being deleted after 6 months. Depending how long OP hasn't been on, it may very well be the time has passed and it has been removed.
Since this is a manual thing, not all accounts get "caught" and removed
Altaïr Ibn-La'Ahad
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I think that maai.k acknowledged that when they said "half a year would do it".
tuberculosis
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Yes, that is what I said, “half a year would do it though”. I have received those account deletion emails numerous times so that is why I said to check them default smiley :)


btw, I also read on a forum a few weeks ago that older accounts don’t get deleted as often as new accounts do, so you actually still might have a chance, which is why contacting support would be beneficial! and double check the username as mentioned above
maaik.x
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Usually if older accounts take 6+ months to get deleted.
Ellie28Kitty
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Thanks guys! I went inactive for approximately 6 months on the account. Which is why it surprised me for it being gone! I got a few other messages saying 6 months, then some being a year and a half. It seems like 6 months was the case for me oddly enough. I didn’t forget the user or password, and if I try to look up the account on this account, it says it no longer exists. I’ll try to reach out to see if I can get it back but I appreciate all the answers!
Pumpk1n
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If it's truly only been a "couple" months, contact support with your account info and the server it was on. It's possible it could've been hacked and the unusual activity would prompted deletion, or someone spammed reports on your account.
Azalie
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180 days of inactivity (about 6 months) would automatically delete your account, if it hasn't been that long definitely contact support!
KatieCoop
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KatieCoop wrote:

180 days of inactivity (about 6 months) would automatically delete your account, if it hasn't been that long definitely contact support!
It is not automatically done. It is a manual process, which means it is not fool-proof.
Altaïr Ibn-La'Ahad
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Are you sure it was the international version of Howrse? Try logging into the one from your country.
SoliloquyRose
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How many seniority days did you have. Also are you sure you made it on this server
Ellie28Kitty
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Thank yall!! I got the info I needed and I appreciate the answers
Pumpk1n
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