Make the Most of your Howrse Support Experience
HellOw Everyone, As you all know when it comes to technology, bugs do occur. In order to help make the team aware of any issues, you may need to file a support request from time to time. You can file a support request by clicking the Contact Us link found at the bottom of every page. Here is how to Contact Us while playing on the Howrse app: Click to display Tap the person silhouette in the top right corner, then choose "Contact Us".  The following are some guidelines that will help streamline your support experience: When creating your ticket, please be sure to include a detailed description of the problem you are experiencing. Simply putting something like “My horse is broken, fix it.” is not going to help our technical team determine the issue at hand. Instead, try something like: “I used a Golden Apple on my horse Rowan today. Instead of taking one GA from my inventory, it took two”. Then provide a link to your horse’s public page. This provides the team with enough information to begin checking on the issue. Here is how you can get your horses public link: Click to display You can get your horse's link by clicking on the chain link icon while hovering over your horse.  If you are playing on the Howrse app, you’ll need to switch to the Classic Version, go to your horse, then click the chain link icon. When you use the Contact Us option, your username and server should automatically be sent with your request. If you are unable to contact us from the Contact Us option, it is extremely important that you make sure to include your in-game username and select the correct server that you play on. If you cannot sign into your account while creating your request, follow these steps to find the server that you play on: Click to display Providing the server you play on allows the team to locate your account quickly and get started on any bug testing that needs to occur. There are 5 English servers: - International server (Globe icon - howrse.com) - United States server (USA flag - us.howrse.com) - Canada server (Canada flag - ca.howrse.com) - United Kingdom server (UK flag - howrse.co.uk) - Australia server (AU flag - au.howrse.com) Classic Version: At the top of the page on the profile silhouette button, the Globe or country flag will be displayed. Mobile Version: You’ll only be able to find which server you are on when logged out of your account. On the login screen, you will see the Globe or country flag in the top right hand corner. Categories:Selecting the correct category for your request can also help us to assist you better. For example, if you are unable to log into the game due to a forgotten password issue, you would choose that category for your ticket. You will then be prompted to provide some account information before the team can issue you a temporary password. Tips:Please keep in mind that for privacy reasons, we cannot share information about another player’s account, even if they are a family member. However, each player can contact us directly using our Support Wizard for help with their own account, even if they are unable to connect to the game. Before contacting support, please make sure that you have cleared your browser cache and cookies. Also, please make sure that your browser is running the most up to date version. Here is how you can clear your browser cache, cookies, and check if your browser is up-to-date:Click to display Mozilla Firefox: Click here for steps on how to clear your cache and cookies in Firefox Click here for steps on how to update Firefox Google Chrome & Chrome OS: Click here for steps on how to clear your cache and cookies in Chrome Click here for steps on how to update Chrome Safari: Click here for steps on how to clear your cache and cookies in Safari Click here for steps on how to update Safari Microsoft Edge: Click here for steps on how to clear your cache and cookies in Edge Click here for steps on how to update Edge Another thing that you can check is to try a different browser than the one you normally use. This can help the team determine if the issue is related to a specific browser or not. Please remember that screenshots are extremely helpful to us. If you are not sure of how to take a screenshot, here are some helpful guides on how to take screenshots:Click to display Click on the type of device you are using to get official steps on how to take a screenshot: Microsoft Windows devices Apple Macintosh devices Google Android devices Apple iPhone devices Apple iPad devices Google Chrome OS devices Linux Ubuntu devices Please do not file multiple tickets for the same issue. Keep your replies confined to one ticket so that it is easier for the support team to track your responses.Also, please try to remember that certain issues may require extensive testing, so patience is always key when dealing with a technical issue. The team wants to get you back to enjoying your game as soon as possible and we work very hard to help everyone as quickly as we can. Have fun and happy Howrsing! Kind Regards, The Howrse Team |
Edit to above; My apologies there is a feedback option, it's just under the game button in the contact us form.
|
Edit to above: My apologies there is a feedback button just under the game button.
|
Itd be nice if the support team actually gave real answers, didnt take days to give you a copy pasted result and maybe listened.
|
How do i clear cache and cookies? I managed to clear cookies but idk what cache is thank you
|
the cache is where the cookies are stored. Also known as your browser history. If you've cleared the cookies, then the cache is clear.
|
not very helpful at all, they deleted my gameplay question without even giving me a reason why. they didn't just censor it, they straight up deleted it because I asked a question about where to get help on reporting a player? were they mad because players were agreeing with me about it being difficult to get any help on this game?
|
By Retired breeder, 4th August 2022 09:08:48
When’s the next event?
|
I’ve messaged support several times and they just keep spinning me in circles … I tried to purchase over $30 worth of stuff on the app and everytime it took the money out of my account and then would give me an error page and i didn’t receive any of the things i purchased ..
|
What does it mean: the Ban'ei horses ?
|
just wanted to say thanks howrse for fixing my ginny problem
|
By Retired breeder, 19th June 2023 08:19:37
Hello, please tell me how to find this goal "View another player's presentation page" for an hour I can't find and execute
 |
People, anyone knows, why ads stop giving passes? Last time I've been rewarded in July.
|
People, anyone knows, why ads stop giving passes? Last time I've been rewarded in July. You can read more about the advertisement video feature in the dedicated topic here: [Known Issue] Promotional/Advertisement Videos
|
People, anyone knows, why ads stop giving passes? Last time I've been rewarded in July. I got 10 passes just yesterday. Note that the promotional videos only work in the app since a long time!
|
It will not let me go to the classic version to get my breeding farm
|
It would be really nice to see some VIP features be more accessible via mobile, as well as the account sharing feature being able to be used via mobile for those of us on teams. I suggest this also because as someone with a disability, it can be debilitating and hurt my hands on days I have to compete and blup horses, being able to use my vip features from mobile I know would help myself and many others who may suffer similar issues with mobility and prefer to use the mobile platform for the ease of use being less painful.
|
I can't even collect free passes saying my account which not regards Renato
|
please remember not every little thing needs to go to Contact Us. I've seen recently people saying they sent tickets in that did NOT need to go to Contact Us. Ask about it in game play first. Most things can be answered there. They will tell you if need to go to contact us. sending uneeded tickets to contact us just makes real problems take longer.
|
It would be nice to have a “history” section in the mobile app - like the classic version of Howrse did. I found this handy and it was nice to know when you received any bonuses or the winnings from a competition etc.
|
It would be really helpful to be able to bump sales for VIP members on the mobile version. It’s super annoying to constantly have to switch to classic to bump sales. Also, being able to use your saved searches via mobile would be beneficial.
|
I knew nothing about keeping a horse ranch. But I ghosted the other players until I got to ask them questions and they were very happy to help me.
|