[Known Issue] Promotional/Advertisement Videos
HellOw everyone, You may have noticed that the promotional/advertising videos on the Pass purchase page hasn't been working lately. The team is aware of this issue and is currently investigating the issue. I'll update this topic as soon as the issue is resolved. The videos are still available in the Android & iOS Howrse apps. Thank you for your understanding and patience while we continue to investigate this issue. Happy Howrsing! The Howrse Team
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Wow, I complained to Contact about this a few times ages ago and never got a response. Finally they are acknowledging it.
No, I don't have an Android app.
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Wow, and it only took you how long to actually admit to it?
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Wow, I complained to Contact about this a few times ages ago and never got a response. Finally they are acknowledging it. No, I don't have an Android app. I'm sorry to hear that your request to Contact Us was not responded too. I will look into this. Wow, and it only took you how long to actually admit to it? I'm sorry for any confusion, please rest assured that we have acknowledged and investigating the issue since it's appeared.
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How come there is nothing in the "Known Issue" about the Croesus' Fortune? That was suppose to be fixed two months ago.
Very Frustrating!
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  If it doesn't work, why don't they remove it to work on but somehow keep it on the Android app?
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It hadn't worked for me either so I'm glad to know they are fixing. I am playing on my android phone does that make it a android app for me?
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Sooo....when will this "issue" be fixed?
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Promotional videos just worked for me!! And pretty good rewards, too. Idk if it was just a magical glitch or something, but my sister’s account worked, too!
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By Retired breeder, 17th July 2022 23:39:11
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By Retired breeder, 18th July 2022 01:00:35
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 This message has been censored since it does not follow the forum rules.This is not a problem with the game. When your foals reach 6 months of age they must be boarded in an equestrian center to be but to bed. If you are still confused you can look at the breeders manual for more information or start a new topic 
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this is a topic for a specific problem, posting different problems is just going to confuse people. Contact us if where you should go to get a problem looked at.
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My promotional/advertising videos still don't work. When will it be fixed?
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| This message has been censored since it does not follow the forum rules. Please post a new topic in the Game Play forum for any and all game play questions. This message has been censored since it does not follow the forum rules.
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My promotional/advertising videos still don't work. When will it be fixed? It's taking longer than anticipated to fix this issue. I'll post updates on the issue here as soon as I receive them.
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Still waiting......
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 didn't receive my prize for watching video on Android app. |
| didn't receive my prize for watching video on Android app. I'm sorry to hear this! Please do send a message about this to Contact Us.
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By Retired breeder, 21st August 2022 16:22:26
I'm glad it's not just a me issue. I was scratching my head trying to turn of adblockers that weren't there, because that was the error code I kept getting.. I use Firefox primarily but I opened Edge too just to see and it doesn't work there either.
It must be a deeply embedded issue if it's taking this long rip |
I find it interesting that I brought up this issue recently somewhere. I think it might have been in that player experience survey I got. Makes me kind of wonder if I ended up bringing attention to it or if it was simply a coincidence. Nice to see a post about it.
Perhaps the contact us info is outdated and that's why it wasn't addressed earlier? Just a hunch.
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It has been quite some time now, are there any updates to this? Is it known why this is taking as long as it has?
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So now another month has gone by. Honestly, WHY could this be taking so long??
And no, I don't have an android.
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Hi everyone,
Dropping in to let you know that the team hasn't forgotten about this issue and is still working to resolve it. Unfortunately, there was more to the issue than originally expected, leading to a longer investigation and resolution. I'll update you here with any and all information I receive.
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Okay, another month has gone by.....
EchOw, I believe they haven't forgotten about it but are they physically working on it, that's the question. 
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