.: Dяєαм :. wrote:

I feel that these issues with the game are relevant to these updates since there's a good chance they go hand in hand...every time there's an update, the game is unbelievably slow for the days leading up to it, and glitches start happening simultaneously/shortly afterwards.

.: Dяєαм :. wrote:

Additionally, any topics regarding the lag or the deleted messages do get locked very quickly in the Game Play forum,

.: Dяєαм :. wrote:

I mean, an obviously copy and pasted template saying something like "Hi there, Thank you for bringing this to our attention. We were already aware of this issue as we've received many reports in regards to this these past few days but your report definitely helps. We are currently working on a resolution for this problem. We may not be able to recover your already deleted messages, unfortunately, and we understand that this may be very upsetting and very saddening to hear, but we'll at least be able to guarantee that this won't happen again. Please let us know if you have anything to add. Thank you."

It's so much better than just silence and feeling like they don't care about your problem. It takes a few minutes to type up and can be copied/pasted and sent to everybody. They don't have to go into long details about why this happened/what they're doing to fix it, although that'd be greatly appreciated by anybody who may want that kind of information/needs more than a flowery typical customer service message to calm them down. Just some kind of acknowledgement would be nice.

jericho wrote:

They're not relevant. What's relevant is what you think about the changes. Not what the changes broke by accident.

If deleting messages was *intended* it would be relevant as a change. It is unintended and therefore has a better place.

jsniper wrote:

That would be nice!

Here is what they sent me:

Hello jsniper,

Thanks for your message!

We apologise for any inconvenience this caused. We've passed the matter along to our technical team to take a look at and we'll be in touch when we have more information to share.

Thank you for your patience in the meantime.

Kind regards,
The Howrse Team

So at least they are working on it?

kai'sa wrote:

Lol can they fix the lag the next maintenance? The one where ow's head spins for a solid minute only for the page to force-refresh and the horse's actions to go back to square one? Or the competitions being stuck in progress for up to 10 minutes? 6-7 Internal error messages in a row when auto comping? My internet speed is 350 mb/s download. Every site works fine except for this one & I know it's not just me as when this happens to me, my teammates also experience the same thing. Caches are cleared and nothing helps, not even a new browser. Quarantine increasing activity or not, it's still something that should be looked at... especially if they have time to churn out all these other new updates.

jericho wrote:



They're not relevant. What's relevant is what you think about the changes. Not what the changes broke by accident.

If deleting messages was *intended* it would be relevant as a change. It is unintended and therefore has a better place.

.: Dяєαм :. wrote:

I've just noticed that on the account settings page, under your game play preferences, the restart your account button no longer has any context...there used to be a description saying exactly what would happen/that it was irreversible. Now it simply says "restart your account." To anybody updating their game play preferences/not paying attention, it may look like a confirm your changes button. I nearly clicked it myself just now. To anybody not familiar with the ability to restart your account/what it entails, it may look like a hard refresh to enable your updates. I'm aware that you have to enter your password in order to actually restart your account, but this wouldn't really come across as strange to anybody thinking that they're simply confirming their changes/refreshing their account to apply their updates, as many websites require you to enter your password to confirm any major account/settings changes. Either way, it's now extremely easy to accidentally restart your account, losing all of your hard earned progress, and any real life money spent. Is it possible to re-add the description of what restarting your account does/that it's irreversible so nobody makes this mistake?

lin-lin wrote:

I agree in fact, there shouldn't be a button at all. You should have to write into "Contact Us" requestion this happen and then have them send you a confirmation link

Retired breeder wrote:

It said that they deleted the notification where it said "Your daily objectives are waiting for you' for players with over 45 days of seniority in the Dev's Corner, but I still received it. Did they actually change that?

Legacy Ann wrote:

Looks like they did remove it, as I did not get that notification today.

smokeykit wrote:

Okay, can you guys please stop with the notifications on things that we do ourselves?

I'm getting tired of getting notifications about the things that I do, especially on a NON-SHARED account, like buy a horse from private sales or send a horse to horse's heaven, or notifications about objectives I've just finished and get to the objectives page to get passes. It would be nice if you guys would actually REMOVE all the unneeded stuff on this game which would clear up a LOT of server space and probably fix many of the lag issues.

badbones wrote:

I have a suggestion. Donkeys can only breed three times, same with drafts, so when we are shopping for them, we have to click them all and check their coverings status. I wish it automatically gelded them after their last cover. It would be so much easier to shop for them or sort them. Idk how you would work around the black market item tho that optionally gives a 4th cover. Just a thought!